Sales and Customer Care Specialist_German speaker

What’s waiting for you at Worldee? 🦄

In this hybrid role of Sales and Customer Care Specialist, you will play a key part in building relationships with our customers (not only) in Germany and providing top-notch service. You’ll be actively engaging with interested customers, helping them find the best destinations, and guiding them through the entire booking process, all while ensuring their journey is unforgettable. You will:

• Engage with customers: Actively reach out to customers who have shown interest in our services, assist with their trip planning, and help finalize bookings.
• Provide excellent service: Offer the best customer support via phone, email, and chat, addressing any queries or concerns.
• Handle reservations and changes: Assist with modifying bookings and ensuring everything runs smoothly for our travelers.
• Manage admin tasks: Oversee payments, process orders, and manage related administrative work.
• Build loyalty: Establish long-term relationships with customers, ensuring their satisfaction and encouraging repeat business.
• Collaborate across teams: Work with colleagues to continuously improve our services and processes.
• Constant development: Be proactive in your personal growth and career development within Worldee.

Who we’re looking for

We’re searching for a passionate colleague with a love for travel-tech startups, and someone ready to help us revolutionize the travel industry. If you’re a German native speaker, this role is perfect for you.

• Great communicator: You excel at both written and verbal communication in German, and your English is on conversational level.
• Customer-first mindset: You enjoy engaging with customers, solving problems, and providing excellent service.
• Confidence on the phone: You’re comfortable calling and assisting customers.
• Solution-oriented: You’re creative in resolving issues and finding the best outcomes.
• Resilience under pressure: You stay calm and collected, even in stressful situations.
• Self-starter and team player: You can work independently and collaborate with a team.
• Driven by ambition: You’re excited by the challenges and rewards of working in a startup environment

Why this role matters

At Worldee, we’re transforming the way people discover and plan their travels. This role is essential in creating an experience that helps travelers find the best tips, real-world advice, and inspiration from those who’ve been there before. Your work will directly impact how users navigate our platform, connect with meaningful content, and turn travel dreams into reality.

Why Join Us?

• Employee stock options and a meaningful share in our success.
• Fixed remuneration + performance-based bonuses.
• A unique startup environment with everything that comes with it.
• The chance to build something truly groundbreaking in the travel industry.
• A fun, adventurous team that thrives on creativity and collaboration.
• On-site/hybrid collaboration at our office in Karlín, Prague or Olomouc
• Opportunities for career growth in any direction.
• ICO-based cooperation

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