Customer Care Specialist (U.S. & CZ Markets)

How does Worldee work?

We’re changing the way people travel by connecting experienced travelers with people who want to explore the world simply, authentically, and without stress. Worldee isn’t your typical travel agency - we’re a travel-tech platform built around self-guided trips: travel at your own pace, with a professional itinerary, pre-booked services, and 24/7 support.

You click, you book, you go.
We bundle flights, accommodation, rental cars, and curated activities into one seamless booking. Our app guides travelers throughout their journey - no hours of planning, no stress, just pure joy of travel.

We’re aiming high - think big players like Kiwi.com or Airbnb. And you can be part of that journey! 🚀

Why is our work meaningful?

• Travel broadens horizons, challenges stereotypes, and deepens self-awareness.
• We believe people learn more from real-world experiences than from books or screens.
• Worldee helps people travel safely, confidently, and meaningfully - and your role will directly contribute to that mission.

🌍 About the Role

We're looking for someone to join our Customer Care team with a focus on U.S.-based travelers, while also supporting our Czech customers. The primary working hours are 14:00-22:00, to match U.S. time zones and ensure we’re available when our travelers need us most.

You’ll be the go-to person for customer inquiries, supporting users from their first question to the moment they return home - making sure their Self-guided journey is smooth, enjoyable, and stress-free.

What you’ll do:

• Communicate with our customers daily via email and phone in both English and Czech
• Help solve customer questions and requests related to trips, itineraries, payments, changes, additional services, and practical travel matters
• Managing trip-related changes, requests, and administration - updating orders, adding extra services, working with payments, and handling other related tasks throughout the entire customer journey (before the trip, during the trip, and after they return home)
• Helping customers navigate our offer and recommending the most suitable destination or specific Self-guided trip option based on their needs
• Collaborating with other teams across Worldee to make sure customers always receive accurate, up-to-date, and consistent information
• Occasionally close sales directly from Customer Care - if you help a traveler find their dream trip, there’s a bonus in it for you too
• Shared 24/7 emergency line - we divide these shifts fairly across the team, and you’ll be able to choose your preferred slots in advance

Who we’re looking for?

We’re looking for a smart and communicative junior who enjoys working with people and isn’t afraid of the diverse day-to-day agenda that comes with the world of travel. No need to worry if you’re just starting out - we’ll teach you everything you need to know. What matters more to us than previous experience is your willingness to learn, sense of responsibility, and overall attitude.

Ideally, you:

• Speak English and Czech at a communicative level (spoken and written)
• Have travel in your blood and can naturally connect with customers who are excited to explore the world
• Enjoy talking to people - whether it’s helping, explaining, reassuring, or finding solutions
• Can work independently, take initiative, and own your responsibilities
• Like keeping things organized and know how to prioritize your work
• See the bigger picture and think about things in context, not just task by task
• Stay calm when things don’t go according to plan - because in travel, surprises happen, and that experience will be useful on your own adventures too
• Are confident, proactive, and always looking for ways to improve yourself and the things around you

Nice to have (but not required):

• Another language
• Any experience in customer care or sales
• Any experience in travel or the travel industry

We’ll happily teach you the rest. What matters most is that you enjoy being in contact with people and want to be part of a team that makes traveling easier and more accessible.

What we offer?

• Full-time cooperation on an IČO contract
• Work on-site in Olomouc with occasional home office
• Fair compensation + performance-based bonuses
• A unique product you’ll be proud to represent
• Career growth opportunities in all directions
• Employee stock options, because we believe success should be shared
• A real startup environment - no corporate rules, lots of freedom, ownership, and responsibility
• Friendly, motivated team, Friday breakfasts, sport sessions, team events...

Sound like you?

Send us your CV and a short message about why you’re excited about Worldee and this role:
📧 kristyna.kohoutova@worldee.com
🚀 Start: ASAP