Customer Care Specialist (U.S. & CZ Markets)

How does Worldee work?

We’re changing the way people travel by connecting experienced travelers with people who want to explore the world simply, authentically, and without stress. Worldee isn’t your typical travel agency - we’re a travel-tech platform built around self-guided trips: travel at your own pace, with a professional itinerary, pre-booked services, and 24/7 support.

You click, you book, you go.
We bundle flights, accommodation, rental cars, and curated activities into one seamless booking. Our app guides travelers throughout their journey - no hours of planning, no stress, just pure joy of travel.

We’re aiming high - think big players like Kiwi.com or Airbnb. And you can be part of that journey! 🚀

Why is our work meaningful?

• Travel broadens horizons, challenges stereotypes, and deepens self-awareness.
• We believe people learn more from real-world experiences than from books or screens.
• Worldee helps people travel safely, confidently, and meaningfully — and your role will directly contribute to that mission.

🌍 About the Role

We're looking for someone to join our Customer Care team with a focus on U.S.-based travelers, while also supporting our Czech customers. The primary working hours are 15:00-23:00, to match U.S. time zones and ensure we’re available when our travelers need us most.

You’ll be the go-to person for customer inquiries, supporting users from their first question to the moment they return home - making sure their Self-guided journey is smooth, enjoyable, and stress-free.

What you’ll do:

• Communicate daily with customers (via email and phone) in both Czech and English.
• Answer questions about itineraries, bookings, payments, and practical travel matters.
• Help customers make changes to their trips, add services, and resolve issues.
• Recommend destinations or trip variations based on travelers’ needs.
• Collaborate with other Worldee teams to ensure all info is accurate and consistent.
• Occasionally close trip sales directly from support (with bonus opportunities!).
• Take turns on our shared 24/7 emergency line (you’ll schedule this ahead with the team).

Who we’re looking for?

This role is based in Olomouc, so we’re especially looking for someone with a strong command of English, confident enough to support U.S. travelers smoothly and professionally.

Ideal qualities:

• Speaks Czech and English fluently (spoken and written).
• Enjoys communication and helping others.
• Organized, reliable, and proactive - able to own your tasks.
• Curious, adaptable, and eager to learn.
• Comfortable solving problems, even when plans change.
• Has the ambition to grow with the company - not just do a job, but build something.

Nice to have (but not required):

• Experience in customer service or sales
• Travel industry experience
• Additional languages

We'll be happy to teach you the rest. The important thing is that you enjoy being in contact with people and want to be part of a team that makes travel easier and more accessible.

What we offer?

• Full-time contract (IČO)
• Work on-site in Olomouc with occasional home office
• Fair compensation + performance-based bonuses
• A unique product you can stand behind
• Career growth opportunities
• Employee stock options, because we believe success should be shared
• Friendly, motivated team, Friday breakfasts, sport sessions, team events...

Sound like you?

Send us your CV and a short message about why you’re excited about Worldee and this role:
📧 filip.smoljan@worldee.com
🚀 Start: ASAP